IM Thing

Instant messaging is something we already do in our library and city, at least between staff. It comes in handy when you need a quick response. What I think would be useful is to have an IM reference service if we could be assured that we would be able to staff it properly. I think many of our teen patrons would really like it and possibly more adults would use it once we got it started and marketed. So..... perhaps we can think about how to effectively offer IM services. Food for thought.